Changes, rescheduling and returns
This page explains how changes, cancellations, and refunds related to room use are handled.
1. Rescheduling visits
If you need to change a scheduled visit, please contact the coordination team as early as possible using the contact form or telephone number listed on the main page. Changes are handled on a case-by-case basis, taking into account room availability.
2. Cancellations
Cancellations can be requested through the same channels used for booking. Any applicable time limits or conditions will be communicated clearly at the time of booking or in subsequent confirmations.
3. Refund principles
Where payments have been made in advance, eligibility for a refund depends on the timing of the cancellation in relation to the scheduled visit and on local policies. These conditions are explained during the booking process.
4. Changes initiated by the center
In rare cases, a center may need to adjust or cancel a scheduled visit due to maintenance, safety, or staffing reasons. In such situations, visitors are informed as soon as reasonably possible and offered new time options.
5. Contact for return-related questions
Questions about changes, cancellations, or refunds can be directed to the coordination team using the details provided in the contact section. Please include the date and time of the original booking where relevant.